How it works
A simple process. A genuine conversation.
It's natural to wonder what to expect. Here's the short version: a quick health questionnaire, a warm and unhurried consultation with a qualified Australian clinician, and a personalised plan shaped around you.
- Booking to consult
- Fast
- Plan delivery (est.)
- Prompt
- Follow-up care
- Ongoing
The full process
Five steps. One care team.
Every person's journey is different, but the process is designed to be straightforward, transparent, and guided by your clinician from start to finish.
- 01
Health questionnaire
Tell us about your goals, how you're feeling, and your health history through a simple online form. No medical jargon, no rush.
- Time
- 5 min
- Format
- Online
- 02
Clinician review
A qualified Australian clinician reviews your questionnaire and prepares thoughtful questions before your appointment.
- Time
- As soon as possible
- Reviewer
- Qualified Australian clinician
- 03
Telehealth consultation
A conversation, not a checklist. Meet your clinician on a private video call, talk through your goals, and explore what might work for you. Your clinician may recommend lifestyle changes, monitoring, a referral, or, if deemed medically appropriate, a personalised management plan.
- Duration
- 20–30 min
- Where
- Anywhere in AU
- 04
Your personalised plan
Your clinician builds a plan around you. This may include lifestyle guidance, monitoring, or, if deemed medically appropriate, treatment dispensed by an Australian pharmacy authorised under relevant state and territory pharmacy and medicines laws.
- Time
- Prompt (est.)
- Delivery
- Estimated timeframes may vary
- 05
Ongoing support
Regular check-ins and message-anytime access to your care team. We review your progress together and adjust your plan if needed, or step things down when you're ready.
- Cadence
- Every 4–6 weeks
- Access
- Direct messaging
What your journey may look like
Every journey is different. Here is an example of how your care may unfold.
- Week 0
Getting started
Questionnaire submitted, clinician matched, consultation booked.
- Week 1
Your next steps
Your clinician shares your recommended next steps. This may include lifestyle guidance, monitoring, referral, or, if treatment was deemed medically appropriate, available through your chosen pharmacy.
- Week 4
First check-in
A relaxed review with your clinician to see how you're going. Adjustments made if needed.
- Week 8
Progress review
Your clinician discusses how things are tracking. Additional assessments may be recommended depending on your plan.
- Week 12
Full review
Together you review your progress. Continue, adjust, or step down, whatever suits you.
Timeframes shown are illustrative only. Individual journeys vary based on clinical assessment. Not all consultations result in treatment.
Frequently asked
Common questions about the process
Do I need a referral from my GP?
A GP referral is not a prerequisite for booking. If you would like continuity with your existing GP, we are happy to coordinate with them.
What happens if treatment is recommended?
If your clinician deems treatment medically appropriate, any prescribed medication is dispensed by an Australian pharmacy authorised under relevant state and territory pharmacy and medicines laws, and made available through your chosen pharmacy. Not every consultation results in a prescription. Your clinician may recommend lifestyle changes, monitoring, or a referral instead.
How is my privacy protected?
All consultations, messages, and records are stored in encrypted, Australian-hosted systems. We never sell or share your data with advertisers.
What if my plan isn't working for me?
Let your care team know. We'll review things together and adjust, change direction, or step down your plan. You're never locked in.
Can I pause or cancel?
Yes. Everything is month-to-month. Pause, change, or cancel any time from your patient dashboard. No contracts, no penalty fees.
Is this covered by Medicare or private health?
Some consultations may attract a Medicare rebate where applicable. Prescribed medications are private prescriptions and are not covered by PBS, but we keep pricing flat and transparent.
No pressure
Whenever you're ready, we're here.
Book an initial consultation with a qualified Australian clinician. No commitment, no pressure. Just an honest conversation about your health goals and whether we can help.
Individual results vary based on individual assessment. Not all consultations result in a prescription.
Individual results vary. All consultations are conducted by qualified Australian clinicians who will assess your suitability on a case-by-case basis. Not all consultations result in a treatment plan. Your clinician may recommend lifestyle changes, monitoring, or referral depending on your individual assessment.